Customer Support
Effective August 1, 2026
Contact support
Email support@cinderspur.com. Standard email support is included with every active Cinder Spur for Detailers subscription.
Support hours
Normal support coverage is Monday through Saturday, 5:00 p.m. to 9:00 p.m. Alaska Time, excluding announced closures and circumstances outside Cinder Spur's reasonable control. Messages may be sent at any time and are handled on a best-effort basis during coverage hours.
Priority
Security, suspected data exposure, data-loss, and inability-to-access reports receive priority. Blocked workflows are handled before general how-to questions and product suggestions. Response and resolution times are targets, not guarantees or service-level commitments.
Include these safe details
Provide the purchase email, business name, affected page, approximate time, request ID when available, what you expected, and what happened. Do not include card numbers, passwords, raw portal links, customer lists, workspace exports, photo bytes, or direct customer contact or payment identifiers.
Data requests
Account owners may request help with export, cancellation, closure, or deletion. Identity, account ownership, and recent authentication may be verified before records are disclosed or a destructive request is completed.
Premium support
Premium support is not included in the $65 subscription and is not currently promised for sale. If offered later, its scope and price will be disclosed and approved separately before billing.